99steem is a blend of different products & services, a place where professionals find opportunities & businesses find skilled work & readymade resources to implement to their business for better results.
In this document, we are aiming at defining some ground rules & terms to make our community safer & reliable. We will define terms for all of our marketplace products & services and we'll define rules for our community members both the sellers & buyers. Moreover, things that may cause trouble to your account as being a buyer or a seller. Please go through this document thoroughly before using our products & services.
Buying & Selling Digital Products
99steem has several sub-branches, each branch is based on a subdomain of (https://99steem.com).
So for the trade of digital products the URL or subdomain that is in use is (https://templates.99steem.com).
The use of proxies & VPN servers isn't allowed while browsing any part of our website.
Normal signup on 99steem gives access to all of our platforms, services & products where user authentication may be required.
But you must know your eligibility before signing up for the website. There are certain age standards set by international law, that you must follow before accessing our website.
You must be 18 years old to get access to a buyer account & must possess an email & phone number.
Please note that every new account made on our marketplace is accessed for any fraud or spam first and then we approve the account.
If your account was not approved by the website there is a high chance that you gave the wrong information that we could not locate to you or we think that you are spam.
We do not want our sellers to face any issues as they work hard on the templates they make and we do not want them to encounter any fraud and not get paid because of you. So if the seller reports your account because he has faced some kind of threat from you, then, we will have to cancel your account and block you from our site.
If you want to update your given information, you can easily do so by updating your account.
To buy a product on our website, you'll need to have one of these financials.
● Master Card
● Visa Card
There is going to be a flat processing fee alongside the theme/template fees. This price may vary from time to time & may depend on the value of your purchase. However, this fee must be paid by you upon each purchase.
Process of Purchasing:
Purchasing an item on our platform is very simple & pretty similar to any other online payment processing platform.
Here are a few simple steps you can follow to complete your purchase.
● Select the product you wish to purchase.
● Click on the product & go to the product page
● Find the Buy Now button on the product page
● Clicking the button will bring you to the information page
● Provide all the required information
● Fill your financials to make a purchase
That's it! You should be good to go. Make sure you download the theme/template files right after your purchase.
Please understand that we do not give warranties on product purchases neither does the seller of the product. So please make sure you understand everything about the product you are about to buy before buying it.
The contents of the theme are mentioned in the description of it, and it’s very important that you research the product & ask the seller before actually purchasing it.
You will be given the support of the seller of the product so that you can contact them anytime you want if you have any questions about the product or you cannot figure out how the product will work.
You will also be provided by proper documentation along with the product which will help you figure out the right way to use our product but even then you have more questions the seller will offer you their assistance as needed.
How does refund work?
Refunding is getting your amount back that you paid to the seller on account of some issues.
We do offer refund assistance if you have encountered any problem, however, we will have to analyze your refund claim & will check if it is genuine. We will revise all the messages with the seller and everything you discussed with them and we will also talk to the seller about what he says in this matter, then, we will decide whether you will get the refund or not.
The process of refunding takes a lot of time as we are a big firm and have all the customers to deal with so you will have to be patient with your request. We will get back to you in time for sure but you may not receive your reply right away.
We will assess refund or credit requests (if you have an account) on their merits, considering the digital nature of items and the type of item preview that was available before purchase. There is generally no obligation to provide a refund or credit in situations like the following:
- You have changed your mind about an item.
- You bought an item by mistake.
- You do not have sufficient expertise to use the item.
- You ask for goodwill.
- You bought the item but it not what you thought it was (There were clear guidelines about what the product does)
- You don’t have any interest in using the product anymore.
- You can no longer access the item because it has been removed (we advise you to download items as soon as you buy them to avoid this situation).
- If the seller or we decide to issue a refund, the amount will show up on your account balance. If you wish to move this amount back to your financials we can do that too on your request.
- So if the item was purchased using a particular payment method you will be refunded using the same payment method in reverse. Any payment made to you will be made in US Dollars, under the rules of the payment method.
Warranty of the product:
We do not provide any guarantee that the product will be listed on the website so when you are done purchasing the item, please make sure to download it right away.
If you haven’t downloaded it at that time and it disappears from the site then that will not be ours or the seller's concern. But if you claim that you had some internet connectivity issue, or the seller removed the product after you bought it and is now claiming that it is not there or any genuine issue then you can contact our help center with your request and we will make sure to help you out as much as possible.
Guidelines to use the product:
After your purchase is successful you’ll be given rights to use the theme based on the guidelines. The guidelines will be in a document from and will give you a clear picture of what the product does and how you can use the template and make it an effective one.
Support of the seller:
Sellers will provide limited-time support on your questions & will be obliged to answer.
We take our services very seriously and do not make any compromises when it comes to our customers. If the seller is not helping you with the product or his guidelines are not clear, then, you can contact our help center to report the seller.
We enforce that you & the seller comply with our terms & conditions & we make sure both are playing fair, or else you will have to face serious consequences.
Warranties on the product:
There are some warranties that sellers provide for the products on sale.
- The product is of worthy quality and fits for the reason for which it is 'sold'.
- The product is exactly the way it’s portrayed on the product page.
- Seller will provide support for the time he’s committed.
- The product and its depiction are not bogus, erroneous, deluding, deceitful, unlawful, or disparaging.
- The product being sold is the sole property of the seller & doesn’t involve third party licensing or claims.
- The product and its depiction don't abuse any law or guideline of our community.
- The theme doesn't contain any viruses.
- The theme that is being sold to you is not copied from any other site and is solely designed by the seller
- The product works in an exact manner it is described on the guideline documentation.
- There is no violation copyrighted.
- The product provided to you is now your property and you can use it to make your own project.
- You will not have any complaints about the product, that will be made sure of.
Guarantees we make:
We guarantee that the site's destinations will be appropriate for the reasons portrayed on the website and that we will furnish our foundation administrations with sensible aptitude and care.
We will provide you with the best content on our site and will not allow any spam or any fake person to sign up on our site.
And if you encounter any spam you can always contact our help center to report the user and we will take immediate actions to remove the fake account or spam from our site to keep our community safe.
We, in any case, don't make any suggested guarantees about the Market website or sellers.
We guarantee that we have the best sellers but even then if you are faced with any spam account or you are deceived by someone you can always report that account to our help center and then we will make sure that they do not do wrong to any other person.
Disputes with installment operators:
If, as a buyer by means of your Market account, you hold up a debate with an installment specialist, this will bring about freezing off your Market account until the contest raised with the installment specialist has been dropped.
It is advised to the buyers to keep the record of the chat with the seller with them as proof in case of any dispute.
This makes it extremely complex to determine any related issues and means we can't make installments or issue discounts out of your Market account, so we urge buyers to get in touch with us legitimately first to check whether we can help settle any worries. If you try to resolve the issue on your own and it does not go as planned or the seller refuses to listen to you and gets you blocked then we will not be able to help you in any form.
We will help you solve the issue between you and the seller but it will take time as we will have to analyze all the aspects of both sides.
We value our time and yours and will be thankful if you do not commit any fraud or any issue that will upset the second party in any form. If there is the slightest chance that the person who raised the dispute is the one at wrong then that person will be blocked out of our site forever and will not be allowed to enter as a seller or a buyer.
Sellers account terms
To become a seller you need to sign up as a seller on our website and start selling your products.
Signing up is really easy on our website. All you have to do is provide the correct information and tell us what kind of products you want to sell.
Even as a seller you will have to keep in mind that we do not allow any fake account of spam to register on our site. We take the protection of our clients very seriously and if we found out that you are a fake account then you will be blocked out of our site forever,
The approval of the account takes time as we have to make sure that the person who has signed up on our site is a genuine account.
If by any chance your account does not get approved or you are facing issue getting your account approved then there is a high chance that you have put in the wrong information that we could not process any further.
What can you sell?
Our marketplace provides you with a great opportunity to sell your amazing products to trustworthy customers.
This part of our website offers a wide range of themes & templates. These templates are of different natures & variations. From web-based solutions to mobile app scripts, & from graphics based themes to animated video templates the list of these themes is extensive.
All you have to do is put up your products for sale and earn money through them.
List of Items:
The items that you are selling should be characterized in specific sections. For example, if you have made a video template then it will be placed on the video templates category, likewise, the graphic template should be placed in the graphic based themes category. Make sure to place your item in the right category.
Guarantees and their consequences:
Posting a product:
When you post a product on our site you need to make sure to check that the product that you are posting our site belongs to you. If, by any chance that product is found on any other site then your product will be deleted from our site and your account will be blocked from our website too on the charges of violating the copyrights.
Product is stolen:
There are many chances that this could also happen that your product gets stolen and put out by someone else for selling purpose, then, you will have to contact our help center so that we can take immediate action so that your product or your account does not get blocked, you will also have to provide us with proof that the product is yours.
Do not respond to the messages of the buyer:
After you have sold your product it is your duty to provide support to the buyer for a limited time and help him with anything that concerns them about the product. The buyer can submit a complaint about you if you refuse to provide the support to them and then strict actions will be taken against you.
Posting a theme or template with the virus:
If you post any theme or template with a virus or any malware that may cause harm to the website or the customer then you will be questioned for it and your account will most likely be blocked for any kind of further use because we take our security concerns very seriously.
Product is not the way it’s portrayed on the product page:
If the product that you have posted is not exactly the same that you described as and the customer files a complaint against that then your product will be taken down and will not be allowed for further use.
Product and its depiction abuse any law or guideline of our community:
The product that you have posted should not violate any community guidelines and should not abuse any law. If that happens, then, your product will be taken down for any further use.
How can you sell your template:
For selling your template you need to make sure that your template is eye-catching and appeals to the customers.
For example, if you are making a banner you need to think of ways that will make it catch the eye of the customer. It should be unique and should contain all the required information like title, description, etc.
What kind of file can you attach:
There is a specific type of file that is only accepted by our website. Any other kind of file will be rejected from uploading on the website.
Arrangement of the file:
The file that you are posting should be arranged in a proper manner, that is instructed on the site. Please make sure that you follow the instructions thoroughly because we would not want you to go through the trouble of arranging it again and then posting on the website.
The instructions provided are easy for the buyers too so that they can easily understand what a specific product does and if they fulfill their requirements or not.
Providing the guidelines:
While uploading a product you should make sure that you post the guidelines to use the product with it. It will make it easier for the buyer to use your product easily and you will not be disturbed continuously to explain the buyer as to what is going on in the template.
Approval of the product:
After you have submitted your product it will take time to show on your account. The reason behind this delay is that we review your product thoroughly to check for any ambiguity.
We take 24-48 hours to approve your product so you will have to wait for that.
If we find any fault in your product, the product will be sent back to you to correct it all over again, and then when it is corrected; it will be posted on your profile as yours.
Levels of seller:
There are different levels of sellers on our site. If you have sold a specific amount of products then your level is raised as a seller and you will get prominent on our website that will increase your credibility too.
Being on a higher level means that you will be mentioned on the main page of our site as a best seller and as you will be rewarded as the best seller more and more clients will come to you and you will keep getting more and more credit.
With 99steem, you can turn your skills and talents into a source of income. If you invest in self-promotion, gain great customer satisfaction, deliver on time, and maintain high-quality services you’ll earn a new level status.
By receiving positive reviews, selling a set amount of products, and staying out of trouble by not receiving any account warnings, you can begin to earn levels.
There are a few requirements you’ll need to meet in order to reach Level One status. This is an automatic process - we look back at your performance for the past 60 days, and if you meet the standards, you’ll be ranked as a Level One Seller.
Level One benefits include:
It’s time to step up your game. Level Two status isn’t easy to achieve, but it’s worth it. This is an automatic process - we look back at your performance for the past 60 days, and if you meet the standards, you’ll be ranked as a Level Two Seller.
Level Two benefits include:
This elite group of sellers enjoys a growing number of exclusive benefits, as they continue on providing Buyers with overall excellent experience. Please note that this is a manual process - once you meet the following requirements, we will look back on your performance. Once our team confirms your eligibility, you’ll be ranked as a Top Rated Seller.
Top-Rated Seller benefits include:
What is ours?
We own all the 99steem content that we have put on our website (unless otherwise stated and excluding content owned by others). This includes the design, compilation, and look and feel of the sites, and copyright, trademarks designs, and other intellectual property on sites.
We own all the trademarks, logos, service marks, and trade names on 99steem (unless otherwise stated and excluding these things owned by others). You will not copy, distribute, modify, or make derivative works of any of our 99steem Content or use any of our intellectual property in any way not expressly stated in these terms.
And what is not ours?
We don't possess the products on sites; our sellers do. Things are transferred at the bearing of the seller. So we can't assume liability for the quality, security, or legitimateness of the things.
We don't warrant that the things or any part content, code, information, or materials accessible on or by means of the Market don't encroach the licensed innovation privileges of an outsider.
Copyright, trademark, and protected innovation claims: We regard the licensed innovation privileges of others and we necessitate that sellers do likewise.
The release of the property or Model of the product:
Please consult the seller if you need to make the product commercially available as it will still be the property of the seller.
Information that we use about you:
We respect your privacy and don’t want to breach it unless it is a matter of grave requirement. Your information will remain confidential with us and will not, in any case, be given to outside sources and while using our site you may also become aware of the confidential information about us. You need to promise that you won’t breach our trust too and will, in any case, leak our confidential information.
Qualification, suspension, or end:
Enrollment isn't a programmed right, it is an advantage for network individuals who follow our terms and strategies and treat other network individuals well. We trust that you will be with us for quite a while. However, we may utilize sensible circumspection, choose whether or not your utilization of the Market follows these terms and our approaches. We can suspend or end your Market account whenever under any circumstances (acting sensibly obviously), including in the event that you:
Penetrate these terms or any terms appropriate to any of your other accounts.
Break any of our arrangements.
Act in a manner that doesn't line up with the estimations of our locale.
Act in a manner that could cause us or individuals hurt.
On the off chance that we do choose to for all time end your Market account, you should not make a difference for another record as tragically you will never again be welcome in our locale. This choice may likewise apply to the entirety of the 99steem accounts you use on other 99steem destinations.
Hindering an account, handicapping a record or declining to process an installment: We may square you, end any of your 99steem records or decline to process an installment, including retaining your record balance uncertainty, on the off chance that we sensibly accept there is a hazard related with you, your 99steem marketplace account, or that installment, including on the off chance that it penetrates a law or guideline.
Instances of where we may do this incorporate exchanges where we presume the installment is from or to an individual or nation endorsed by a position (like the Unified Countries, the US government or the Australian government); or where we sensibly accept there is a legitimate or administrative hazard or a danger of misfortune being endured by us or our individuals.
You warrant that you are not situated in an authorized nation and are not on an endorsed people list. You likewise warrant that you won't buy products on Market utilizing reserves sourced from an authorized nation. We may likewise square individuals from a nation in the event that we can't make installments to or from that nation.
You should check what installment techniques are accessible in your nation for making installments as a purchaser or for pulling back income as a creator. We may take any of the activities expressed in this area without notice and against the entirety of the 99steem accounts you use on other 99steem locales. Whenever legally necessary we may relinquish existing stores or income.
Being fair to everyone:
Content expulsion: We can take a gander at or evacuate any of your substance under any conditions at our attentiveness. Reasons may incorporate quality affirmation, in the event that we get substantial copyright to bring down notification or General IPR Notice, on the off chance that we believe that the substance is unapproved, misdirecting, off base, hostile, or in penetrating of any other individual's privileges, or on the off chance that we imagine that your utilization of the Market and any substance may bring about the obligation to us or any other individual.
Network cooperation: We invest heavily in our worldwide and flourishing network—it's a piece of what makes the Market incredible. We center around straightforwardness and shared regard and welcome you to take an interest, give criticism, and have your state.
Denied Direct: We firmly suggest that you don't reach subtleties open on the Market or in any open correspondences by means of the Market website. Contact subtleties incorporate your email address, road address, Skype name, and telephone number (yet not interpersonal organization handles).
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is a material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
If you have any questions about these Terms, please contact us at firstname.lastname@example.org.
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